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Careers

Join Bank of Weston

Bank of Weston is dedicated to meeting the banking needs of the communities it serves. Successfully delivering on our promise not only takes great products and services, but it also relies on a strong team of employees. If you are committed to providing exceptional service, strengthening relationships and serving customers' needs, apply today!

scope

The Processing Specialist will be responsible for providing support to bank operations by performing various backroom functions that support Bank staff in their efforts to provide accurate, prompt, and courteous customer service. This position will be responsible for interpreting, analyzing and researching solutions for issues that develop in the processing area of the bank.

Accountabilities:

Processing

  • Process NSF, chargeback, adjustment, and rejected items daily
  • Perform file maintenance to correct future posting ACH items
  • Reconcile unposted GL accounts and Bank operating account statements by making appropriate corrections to misdirected transactions
  • Process and review items created from the banks remote deposit platforms
  • Be able to understand and perform workflow processes from start to finish
  • Process ACH files including origination, receipt, and returns
  • Responsible for recording, tracking, and log maintenance of ACH, Wires, and Disputes in accordance with Bank and regulatory guidelines
  • Process and verify inbound and outbound wire transactions in a timely and accurate manner utilizing multiple systems
  • Process ATM/debit card transaction files

Customer Service

  • Support the Bank’s operations staff as needed with inquiries and issues to ensure customer needs are handled with a high level of customer satisfaction Perform account maintenance on customer accounts when necessary
  • Expeditiously research and resolve inquiries related to misdirected transactions
  • Complete customer account verifications as needed
  • Perform account maintenance on customer accounts when necessary
  • Verify customer authorizations and follow customer callback procedures according to Bank policy
  • Promptly address customer email inquiries received via multiple systems

Document Management

  • Maintain appropriate documentation in accordance with Bank and regulatory guidelines. Including but not limited to OFAC checking, BSA information tracking, and log maintenance
  • Accurately review and scan account level and CIF level documents into the Aurora Document Mgmt system as required
  • Accurately file reports and other necessary documentation

Other

  • Understand and comply with applicable Bank policies and procedures as well as all applicable state and federal banking laws and regulations.
  • As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities as needed.

Competencies:

  • Attention to Detail: Regard for attention to details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
  • Time Management: Ability to prioritize tasks to effectively manage one’s time to complete work according to established deadlines.
  • Oral/Written Communication Skills: Must be able to communicate thoughts clearly, both orally and written. Must be able to communicate with customers and throughout the organization and to all levels of staff.
  • Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
  • Professionalism: Project a positive image of the bank to all internal and external customers.

Skills/Qualifications:

  • One-two years bank experience preferred
  • High school Diploma or Equivalent
  • Effective written and oral communication skills
  • Basic computer skills as well as utilization of other office equipment
 

 

Scope:

The Universal Banker-1 is part of the Bank’s Retail Department and is an active participant in the daily operations of the bank. The primary responsibilities of this position are to help deepen customer relationships, attract additional customers and improve customer service. This position is responsible for opening new accounts, selling additional products to customers and prospects and supporting the overall sales efforts of the bank.

Accountabilities:

Customer Service (Deposits)

  • Provide a high level of customer service while handling daily transactions, addressing customer inquiries, and researching and resolving customer problems/issues.
  • Perform all paying and receiving functions for customers with a high level of accuracy. This will include taking deposits, withdrawals, and transfers for customers. Additionally, the Universal Banker -1 may sell money orders and help customers with additional related services including debit card disputes and wire transfers.

Cross-Selling/Product Promotions 

  • Responsibilities will include supporting the overall branch sales effort, including actively cross-selling and referring customers and prospects to bank products
  • Actively participate in bank retail product campaigns, including assisting with product promotions throughout the year
  • Direct sales goals may be established by management for such items as debit cards, online banking, mobile banking or referrals for various other bank products

Product Knowledge 

  • Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance if you have further development needs. (Including an understanding of all deposit products, Debit cards, Mobile Banking, Internet Banking, etc.)

New Accounts 

  • Open and service new and existing accounts, be sure to identify customer’s current and prospective financial needs and use this knowledge to make suggestions for ways the bank can help fulfill these needs

Other 

  • Understand and comply with applicable Bank policies and procedures as well as all applicable state and federal banking laws and regulations. Examples include Bank Secrecy Act, Privacy, Regulation E and Funds Availability Policies.
  • As part of the overall team of bank employees, the position may be requested to assist in the support of other bank activities as needed.

Competencies:

  • Adaptability: Able to adjust quickly to different work situations, remain composed under pressure and in stressful situations.
  • Attention to Detail: Regard for attention to details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
  • Change Management: Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
  • Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
  • Oral/Written Communication: Must be able to communicate thoughts clearly, both orally and written.  Must be able to communicate with customers, throughout the organization, and to all levels of staff.
  • Professionalism: Project a positive image of the bank to all internal and external customers.
  • Sales: Must understand the role of sales and customer service in a community bank environment.  Must be able to discover customer needs and be able to obtain new customer accounts.
  • Time Management: Ability to prioritize tasks to effectively manage one’s time to complete work according to established deadlines.

Skills/Qualifications:

  • One-three years bank experience preferred
  • High school Diploma or Equivalent
  • Effective written and oral communication skills
  • Basic computer skills as well as utilization of other office equipment

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