Mobile Banking

Mobile Banking
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Features

While everyone else is using their smartphone to tweet or yelp, why don't you use your smartphone for something, well, smarter? With mobile banking, you can manage your bank accounts from your phone or tablet device.

Simply log on to view your account balances and transactions. You can also make loan payments, find the nearest branch, and more. Download the app today!

  • Manage accounts from your smartphone or tablet
  • View account balances
  • Review recent transactions
  • Make loan payments
  • Find the nearest branch location
  • Find the nearest ATM
  • Encrypted to keep your financial information safe
  • Even if your device is lost or stolen
  • Download the app to your smartphone:

iPhone® Android™


FAQs

Q: When I get the new app, what happens to the older app it will replace?

A: You will need to delete the old app after downloading the new one onto your device.

Q: What happens if I want to use the old version of the app that's still on my device?

A: The app will still function but old versions are not supported.

Q: What are the restrictions on the type of mobile devices that can be used to access accounts?

A: The goDough mobile solution is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.

Q: What functions can I perform from my mobile device?

A: Provided that you have enrolled and have access, you can:

  • View Transaction History
  • View Account Balances
  • Transfer Funds between BOW accounts
  • Pay Bills to existing Payees
  • View Alerts*
  • *You cannot however view your e-statements from mobile app
  • Release ACH and wires (if you are set up for this access)

Q: How do I know if my transfer or bill payment was entered successfully?

A: If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional online banking NetTeller site.

Q: What if I no longer want to be a mobile user?

A: Log in to your online banking NetTeller account > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.

Q: What happens if I lose my mobile device?

A: Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number from your online banking NetTeller account.

Q: Why can't I add a new payee?

A: Functionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking NetTeller site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.

Q: What happens if I lose communication/signal during a transaction?

A: When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

Q: What do I need to do if I get a new phone?

A: If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your online banking NetTeller account and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

Q: How can I search for a transaction?

A: You will only be able to view 15 days' worth of transaction history on your mobile device. There is not a search feature.

Q: Can I use any mobile device to access my accounts?

A: Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.

Q: Can I add a new Bill Payment Payee via mobile banking?

A: No. You can only add payments to payees already established through your traditional online banking NetTeller account.

Q: How do I delete a Bill Payment that I set up through my mobile device?

A: You must log in to your online banking NetTeller account and delete the payment from the main menu of the Bill Pay module.

Q: When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?

A: Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.

Q: Can I deposit a check by taking a picture of it with my phone?

A: This feature is not available at this time.

Q: What if I can't get my mobile device to work with Mobile Banking?

A: There are a number of reasons that you may experience trouble accessing the mobile banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:

  • Your mobile device must be web enabled.
  • Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
  • You might try to clear your browser cache

Mobile Text

Q: Can I enroll for Mobile Text from my mobile device?

A. No. Enrollment for Mobile Text must be completed within your online banking NetTeller account.

Q: How do I find the validation code to use to complete enrollment?

A: The validation code displays on the enrollment confirmation page within NetTeller. If you have navigated away from the enrollment confirmation page, you can submit the enrollment again to redisplay the code.

Q: How do I get information for a specific account?

A: During the enrollment process you must designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.

Q: How do I un-enroll for Mobile Text?

A: Un-enrollment can be accomplished on of two ways. You can log in to your online banking NetTeller account and un-select the enroll option or you can text STOP to 89549.