With the holiday shopping and travel season upon us, we would like to remind you that in an effort to safeguard your account, we have systems deployed that monitor debit card activity for potential fraudulent transactions. Additionally, our standard debit card limit is a total of $1,000 per day, which includes no more than $500 per day in ATM withdrawals.
If you are planning to travel, please notify us before you depart so that we may make the appropriate notations on your account, which will aid us in the detection of fraudulent transactions and possibly prevent a restriction on valid transaction attempts. Additionally, it is usually best to carry an alternative method of payment as a backup.
If you attempt a signature-based debit card transaction that is declined and you believe that it is a direct result of these protective restrictions, please try your transaction again using the personal identification number (PIN) that was provided to you shortly after you received your card. In some cases, Shazam will send a verification text or place a transaction verification call to the phone number we have on file for you before allowing additional purchases. You will NOT be asked to provide account numbers, personal information, or your debit card number during this call.
Should you believe your card is lost or stolen outside of our normal business hours, please contact Shazam customer service at (800) 383-8000.
If you have questions about this process please feel free to contact any Bank of Weston location during normal business hours for assistance. Weston (816) 640-5252, Platte City (816) 858-5900, North Cosby (816) 746-4555.
We sincerely apologize for any inconvenience these restrictions may cause but please know that we believe this measure is the best way to protect your account at this time.