With the holiday shopping and travel season upon us, we would like to remind you that in an effort to safeguard your account, we have systems deployed that monitor debit card activity for potential fraudulent transactions. Additionally, our standard debit card limit is a total of $1,000 per day, which includes no more than $500 per day in ATM withdrawals.
You may receive text alerts when suspicious activity is detected on your Bank of Weston debit card. If you receive a "fraud alert," reply Yes or No to confirm or deny the activity. If you reply No (the activity is fraudulent), you will quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We'll also automatically block your debit card to prevent any additional fraudulent activity. If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal.
If you do not reply to the text, or your phone number is not a mobile number, we'll attempt to reach you via automated voice call.
This added protection to your debit card is automatic.
If you have any questions, or ever see a suspicious transaction on your debit card, please give us a call.
If you are planning to travel, we request that you notify us before you depart so that we can make the appropriate notations on your account. You can do this by placing a Travel Notice in SHAZAM BOLT$, or by contacting any of our locations. This will aid us in the detection of fraudulent transactions and prevent us from possibly placing a restriction on valid transaction attempts. Additionally, it is usually best to carry an alternative method of payment as a backup.
Our convenient SHAZAM BOLT$ app is an optional Debit Card Management tool that can be used to set alerts, set blocks, add travel notices, or start or stop your debit card. It can be downloaded to either an Apple device or an Android device.
Important: We will never request card or account information via text, phone or email.
SHAZAM is our debit card processor.
Should you believe your card is lost or stolen outside of our normal business hours, please contact Shazam customer service at (800) 383-8000.
If you have questions about this process please feel free to contact any Bank of Weston location during normal business hours for assistance. Weston (816) 640-5252, Platte City (816) 858-5900, North Cosby (816) 746-4555.
We sincerely apologize for any inconvenience these restrictions may cause but please know that we believe this measure is the best way to protect your account at this time.